terms of service.
Our Services
Ivy + Fleur offers personalised floral designs. Including the supply of fresh flowers and hiring of vessels and plinths, according to your finalised tax invoice.
Acknowledgement of Floral Availability
By signing our service agreement you are agreeing to understand the seasonal aspect of all fresh florals.
Due to weather, transport and other influences we can’t guarantee specific florals or colours for your day.
Therefore you trust our ability to source an appropriate substitute suited to the overall theme of your specific desires.
Ivy + Fleur promise to provide purchasers with only the best quality designs. Ivy + Fleur will not be responsible or accountable of any damages or incidents that may occur after collection / delivery.
Meaning no refunds will be issued and Purchaser agrees to release Ivy + Fleur from all liability.
Pricing Terms and Conditions
Once your contract has been signed and 30% non-refundable deposit has been paid, your pricing will be secured.
If your deposit has not been processed, pricing may be subject to fluctuate.
Your date is not secured until the 30% non-refundable deposit has been processed. Meaning your date will be available for other couples.
When finalising your floral invoice, after the 10 week mark, you cannot reduce your total invoice amount by more than 10%.
You can however add more floral items.
The remaining balance of your invoice is due 6 weeks prior to your wedding date.
The Purchaser agrees to cover any last-minute adjustments or fees that may occur.
Delivery & Installation
The cost of delivery & service / on-site setup are detailed on your personalised invoice.
The delivery free is allocated according to the distance needed to travel from our base location of Park Ridge South.
The ‘service fee’ covers our time spent on the day completing your floral concepts, the time spent 1-2 days collecting your florals from the market, and processing and preparation of all your individual florals.
This amount will fluctuate based off the quantity of floral items and final invoice cost. Additional costs will be charged for any moving of florals during the day and if we are required to return at night.
If Ivy + Fleur is unable to deliver product, due to an unforeseen event, auto failure, auto accident, personal injury, etc. Ivy + Fleur will provide a full refund to the Purchaser. The Purchaser agrees to release Ivy + Fleur from all liability.
Hire Items
If your detailed invoiced includes any hired items such as vessels, floral mechanics, or plinths, you must have all items returned to the following location (Park Ridge South) within 7 days after your wedding.
UNLESS you have opted for us to come back and collect the hired items, meaning you have paid the travel fee x 2.
You will be charged $100 hire fee. This will then be refunded once the items have been returned in the same condition. If any of them are missing or broken, we will deduct the $100 fee.
Minimum Spend
Ivy + Fleur has a minimum spend of $2,500.
Securing Your Date
To secure your date in our wedding calendar, your contract must be signed and a 30% non-refundable deposit must be paid. Once your date is secured you are free to make changes you wish to your invoice up until 10 weeks out from your wedding.
Rescheduling Your Date
Should you wish to reschedule your wedding date, due to plan or unforeseen circumstanced the following applies.
If the date is rescheduled within 30 days the 30% deposit will be kept to cover the cost of your florals.
If you reschedule before you reach the 30 day mark before your booked date, no amount will be kept.
We will just adjust your date in our wedding calendar. If you are moving your date more than 6 months into the future, there will be a price increase of 15% to your total invoice amount.
Cancelling Your Date
If for some reason you wish to cancel your floral booking with us, we will keep the non-refundable 30% deposit paid to secure your date. This allows us to cover the time and money spent to plan and prepare for your date. If you choose to cancel within 30 days of your booked date, 35% of your total amount will be kept to cover the cost of your florals as we will have no choice but to collect your florals.