If you use and purchase from Ivy + Fleur you are agreeing to comply with the following terms and conditions. We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes.
We are not responsible and will not pay for, or refund for any loss, damages or expenses incurred during transit with the courier service. However, if your parcel is damaged please email ivy-fleur@outlook.comwith images of your package, here I can put forward a complaint to Australia Post and deal with your situation appropriately. HOWEVER this does not guarantee a refund.